Support, Resources and Site Administration

Do you provide technical support 7 days a week?

Yes, we provide professional, responsive customer service via email 7 days a week. We pride ourselves on delivering quality customer service. You will receive effective and prompt answers to your questions. Our strength in this area is one of the reasons we have an exceptional customer loyalty rate.

What can I do using Customer HQ?

Our customer center is packed with features to help you build, manage and promote your site. Customer HQ has a simple point-and-click interface, and includes a large range of documentation and site administration tools.

Site Administration

You can use the Control Panel at Customer HQ to:

Upload files to your Web site
List, move, and delete files
Create and remove directories
Set permissions
Set up email aliases and autoresponders
Redirect your email
Manage your shopping cart [ More info ]
Make your website with Site-O-Matic [ More info ]
Post links to a huge range of free-for-all link pages
Register your site with some of the web's leading search engines
Check your site's ranking on the top search engines
Check your web pages for broken hyperlinks
Access your account through Telnet (if your account has Telnet access)
View your site statistics
Check your account details
Install ready-made CGI scripts quickly and easily
Password protect directories

Do you provide documentation?

Customer HQ contains over 350 pages of how to guides, answers to common questions, tutorials, troubleshooting guides, software downloads and other handy resources. It is a truly useful facility which will help you learn more about your site and will save you time by providing you with easily accessible answers to your questions.

How quickly do you respond to technical support questions?

We guarantee to respond to technical support queries within 24 hours but we usually respond in well under 12 hours. You will find our technical support staff helpful and responsive.

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